Support Services

Our Technical Support team is available to assist with any software or hardware related questions that you might have regarding the TROY product line.

 

 

Product Support

In the US and Canada TROY offers on-site maintenance plans for new TROY MICR printers as well as for printer upgrades. After the warranty period, service is available under yearly maintenance contracts or on a time and material basis.

To obtain a quote or purchase a maintenance contract, call 1-800-332-MICR and ask for our contract administrator.

Our Customer Care Group fully trained in product feature and functionality, will process orders and provide product availability information.

Phone: 800-332-MICR (8am to 5pm, EST)
or 304-232-0899
Fax: 304-232-0996
E-mail: CustomerService@troygroup.com

 

Technical Support:

Please use this contact the Technical Support team for the Security Printing Solutions product line. The products include: TROY Security Printers, Paper Handling Accessories, MICR Toner Cartridges, Check Stock, MICR Upgrades and Digital Imaging.

Phone: 1-855-889-1109
Fax: 304-232-0996

Email