Support Services

TROY’s 30 years of service and support experience provides continuous quality performance to all TROY security solutions.

 

 

Product Support

In the US and Canada TROY offers on-site maintenance plans for new TROY MICR printers as well as for printer upgrades. After the warranty period, service is available under yearly maintenance contracts or on a time and material basis.

To obtain a quote or purchase a maintenance contract, call 1-800-332-MICR and ask for our contract administrator.

Our Customer Care Group fully trained in product feature and functionality, will process orders and provide product availability information.

Phone: 800-332-MICR (8am to 5pm, EST)
or 304-232-0899
Fax: 304-232-0996
E-mail: CustomerService@troygroup.com

 

Technical Support:

Please use this contact the Technical Support team for the Security Printing Solutions product line. The products include: TROY Security Printers, Paper Handling Accessories, MICR Toner Cartridges, Check Stock, MICR Upgrades and Digital Imaging.

Phone: 1-855-889-1109
Fax: 304-232-0996

Email